Frequently Asked Questions

FASTagPro is a one-stop FASTag recharge service that allows you to recharge any FASTag issued in India easily in 2 minutes without logging in.

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Is FASTagPro safe? ↓

Yes, 100%!

We are an EdTech startup from Kolkata & have been handling Fees collection for various educational institutes since the last 5 years. FASTagPro is based on our experience & trust gained in processing payments for lakhs of students.

We never ask for any confidential details from you & give a 100% refund guarantee if your FASTag recharge fails. That's a committment.

How to recharge your FASTag? ↓

The best & easiest way to recharge your FASTag is via FASTagPro.com. FASTagPro lets you recharge any FASTag issued in india without the need of logging in to your FASTag provider's portal, in just 2 minutes. FASTagPro supports all payment methods, viz. Credit & Debit Cards, UPI, Mobile Wallets & Internet Banking.

I got a new FASTag but when i have used for the first its says Blacklisted but i have sufficient balance in my wallet. ↓

Blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases Customer should call his bank toll free call center numbers and get the reason of blacklist. To avoid Blacklisting of tag, customer should recharge his tag when he gets the alert of low balance from his bank. Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.

What if the FASTag lane is not working? ↓

You can pay through other means of payment and lodge complaint at 1033 call center.

If the vehicle is new doesn't have RC how they will apply for FASTag? ↓

In case RC is not issued to customer, still they can get FASTag basis vehicle VIN (Vehicle Identification Number) and Engine Number. Do let us know if we can help you with anything else.

If the customer care number (1033) is not working what is the alternate option? ↓

You can call on your bank call center number and register your complaint or mail at nodal@ihmcl.com

What if I have recharged the FASTag but Money is not credited in my FASTag Account? ↓

Although all FASTag recharges are instant, sometimes it may take longer to reflect the balance. It is advised to wait for 72 hours. Alternatively, customer can call on his bank call center and raise the request for reversal.

I did not have enough amount in FASTag account to pass the toll plaza. Can I pass the toll Plaza in this scenario? ↓

Customer will be allowed to pass through the 1st Toll plaza of his journey later for the next toll plaza his tag status will be shown under low balance. Hence either customer have to recharge his FASTag account or has to pay in cash while passing the Toll Plaza.

I was forced to pay by cash at the toll plaza, though I am having sufficient balance in FASTag? ↓

In case forcing to pay by cash though your account is having sufficient balance in FASTag, Customer should call on the 1033 toll free number and register the complaint for the same. 1033 call center is set up by NHAI (Govt. of India) for all road assistance to the highway user which includes FASTag as well.

What is the meaning of tag blacklisted? What can be done to avoid the Blacklist of tag? ↓

A blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases Customer should call his bank toll free call center numbers and get the reason of blacklist. To avoid Blacklisting of tag, customer should recharge his tag when he gets the alert of low balance from his bank. Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.

How do I block my FASTag account, in case my vehicle is lost? ↓

Customer should call his Issuing bank customer care numbers and block his FASTag account.

How would I know that the correct user fee has been deducted from my FASTag account? ↓

Post payment through FASTag, the Customer will receive an SMS on his registered mobile number for each transaction and balance is deducted from your FASTag account. You can also check the toll fare on the NHAI website for your respective toll plazas.

Is there any minimum or maximum value for FASTag recharge/top-up? ↓

Customers can recharge the FASTag account in the denomination of 100 rupees and the maximum amount of recharge is decided basis on the type of vehicle & account link to FASTag. The maximum amount of recharge is defined on all bank's websites. FASTagPro allows a recharge between the range of Rs. 100 to Rs. 10,000.

What is the validity of FASTag? ↓

The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your usage.

What if I sell/ transfer my car? ↓

In case you have sold or transferred your vehicle, we would request you to inform your issuing bank about the same and close the account.

What do I do if refund is not received? ↓

We would request you to contact the issuing bank for the dispute raised and ask them to resolve the same. FASTagPro processes all refunds automatically without any human intervention. UPI refunds are processed almost instantly, while refunds via other payment modes may take upto 7 days to reflect in your account.

What are the documents required to be submitted to apply for FASTag? ↓

Customer needs to submit the following documents along with the application form for FASTag:
1. Signed FASTag application form, provided by issuer bank which customers need to fill and submit to the bank.
2. Registration Certificate (RC) of the vehicle
3. Passport size photograph of the vehicle owner
4. KYC documents as per the category of the vehicle owner
5. A valid driving license
6. Image of Vehicle (Optional)

How to find my FASTag Issuer? ↓

Knowing your FASTag issuer is simpler than you think. To locate the FASTag Issuing Bank for the FASTag pasted on your vehicle, simple check for the logo of the provider on the FASTag from inside the vehicle or car. You should be able to find it on the left hand side as shown in the image (ICICI Bank in the example). This is applicable to all FASTags, whether you own a car or a large vehicle.